For Haroula P. Norden, servant leadership is deeply rooted in empowering

others to succeed. As the COO of Boca Raton Regional Hospital,

Haroula leads with the belief that fostering strong relationships and trust is

key to organizational success. She emphasizes the importance of empowering her team, stating, “I

have very good people who work for me. How do I empower them and say, “I trust you, and I

want to make sure you can make this decision. How can I support you?” This approach allows her to

prioritize both patient care and the well-being of her staff, leading to a more cohesive and

effective team.

Haroula also believes in transparency, especially during difficult times. Whether it’s navigating

complex decisions or addressing challenges such as hospital construction affecting parking

availability, she prioritizes clear communication. She candidly shared, “I am open about why I

made the decision, the thought process behind it, and why it is the right decision for the

organization.”

This honesty fosters respect and trust, key elements in servant leadership.

In a recent panel discussion on servant leadership, healthcare leaders gathered to share their

personal experiences, challenges, and successes in adopting this leadership philosophy. The panel

included distinguished leaders like Haroula P. Norden, FACHE, Chief Operating Officer at

Boca Raton Regional Hospital, Sandra Tadros, Senior Administrative Officer at the Urology

Institute of UHealth, and Adrian Parker, FACHE, Executive Director of Strategy for Broward

County Public Schools. Each of these professionals highlighted the ways

servant leadership not only shapes their leadership approach but also

positively impacts their organizations.

Haroula P. Norden, FACHE

Empowering Through Trust and Transparency